Help Center
  1. Help Center
  2. Fabric Service Desk

Fabric Service Desk

Welcome! You can raise a Fabric Service Desk request from the options provided.

Other questions

Don't see what you're looking for? Select this option and we'll help you out.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"916b6ff1a6d910133de32745926befad3aa7e0a8_lout","branding":{"id":"2","key":"msd","name":"Fabric Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c21558","headerLinkHoverBGColor":"#c21558","headerBadgeColor":"#c21558"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a7fdfc48-a180-4aea-9933-4d71199a6cf9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmY2UwYjMxYi03NGMzLTQzN2YtYTAwNi1hMjNlMGM1MWNlZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3ZmRmYzQ4LWExODAtNGFlYS05OTMzLTRkNzExOTlhNmNmOSI6WyJyZWFkIl19LCJleHAiOjE3NTI3NTY1NjQsIm5iZiI6MTc1Mjc1NTk2NH0.wmp7u-mKteBNYMsM_2YDZTqD587BvQ1KV5JKl8gZOsA&client=fce0b31b-74c3-437f-a006-a23e0c51cee2&mode=fit","logoId":"a7fdfc48-a180-4aea-9933-4d71199a6cf9","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0b0500","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/354772f4-77a2-4bf5-ac77-18f45e721a0c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmY2UwYjMxYi03NGMzLTQzN2YtYTAwNi1hMjNlMGM1MWNlZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM1NDc3MmY0LTc3YTItNGJmNS1hYzc3LTE4ZjQ1ZTcyMWEwYyI6WyJyZWFkIl19LCJleHAiOjE3NTI3NTY1NjQsIm5iZiI6MTc1Mjc1NTk2NH0.w3IgHTbsZZ4n_u0FpWyEek-2htIOyd0S6t5v1RAIQCw&client=fce0b31b-74c3-437f-a006-a23e0c51cee2&height=300&mode=fit","bannerMediaApiFileId":"354772f4-77a2-4bf5-ac77-18f45e721a0c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"msd","projectId":10016,"serviceDeskId":2,"name":"Fabric Service Desk","description":"<p>Welcome! You can raise a Fabric Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"17","name":"Bulk Import Request","descriptionHtml":"","callToAction":"Bulk Import Request","introHtml":"<p>Need Data Imported? Select this to request or upload a Bulk Import Template</p>","icon":10473,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[3],"key":""},{"id":"41","name":"Bulk Title Metadata Updates","descriptionHtml":"","callToAction":"Bulk Title Metadata Updates","introHtml":"<p>Need help updating titles, but you are unable to utilise the Bulk Ingest, Nuvo or API functionalities in Fabric to do so? Select this to request assistance.</p>","icon":10554,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[3],"key":""},{"id":"42","name":"Client Environment Configuration","descriptionHtml":"","callToAction":"Client Environment Configuration","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10527,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[3],"key":""},{"id":"44","name":"Data Migration","descriptionHtml":"","callToAction":"Data Migration","introHtml":"<p>Please use this request type for all Data Migration requests.</p>","icon":10532,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[3],"key":""},{"id":"43","name":"Looker Configuration","descriptionHtml":"","callToAction":"Looker Configuration","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10527,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"40","name":"P0 - Production/Live Environment Outage","descriptionHtml":"<p>Please provide as much detail as possible about the issue, including the following:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>A description of the issue</li>\n <li>The steps taken to try to resolve the issue</li>\n <li>The impact of the issue on your business</li>\n <li>If you have any screenshots or error messages, please provide them to the Service Desk representative.</li>\n</ul>\n<p>The Fabric Support Team will work to resolve the issue as quickly as possible.</p>","callToAction":"P0 - Production/Live Environment Outage","introHtml":"<p>Use this issue type if you are unable to access your Fabric instance (Production/Live Only)</p>","icon":10528,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[3],"key":""},{"id":"62","name":"Release Testing Epic","descriptionHtml":"","callToAction":"Release Testing Epic","introHtml":"<p>Please use this request type as a container to store issues that are captured during release-specific regression testing (ONLY)</p>","icon":10527,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"11","name":"Technical questions","descriptionHtml":"","callToAction":"Technical questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[62,44,43,42,41,40,17,9,14,12,15,16,11]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"26eb99d3-f8a7-3f34-83a5-87c4f7effe8e","appLinkName":"System Confluence","appLinkUrl":"https://metahive.atlassian.net/wiki","spaceKey":"FKB","spaceName":"Fabric Knowledge Base","spaceUrl":"https://metahive.atlassian.net/wiki/spaces/FKB","isServer":false},"labels":[],"projectKey":"MSD","serviceDeskId":2,"kbLinkDomainURLs":["https://metahive.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmY2UwYjMxYi03NGMzLTQzN2YtYTAwNi1hMjNlMGM1MWNlZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3NTcxNjQsIm5iZiI6MTc1Mjc1NTk2NH0.aGuK8IBDPZivs2SeiMvD4tYK-fu3HePK4nce-yZva70","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"fce0b31b-74c3-437f-a006-a23e0c51cee2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":12,"projectId":10016,"issueType":{"id":"10033","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10466,"iconUrl":"https://metahive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/12","calendarParams":{"firstDay":0,"date":"2025-07-17T13:39:24+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"26eb99d3-f8a7-3f34-83a5-87c4f7effe8e","appLinkName":"System Confluence","appLinkUrl":"https://metahive.atlassian.net/wiki","spaceKey":"FKB","spaceName":"Fabric Knowledge Base","spaceUrl":"https://metahive.atlassian.net/wiki/spaces/FKB","isServer":false},"labels":[],"projectKey":"MSD","serviceDeskId":2,"kbLinkDomainURLs":["https://metahive.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmY2UwYjMxYi03NGMzLTQzN2YtYTAwNi1hMjNlMGM1MWNlZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3NTcxNjQsIm5iZiI6MTc1Mjc1NTk2NH0.aGuK8IBDPZivs2SeiMvD4tYK-fu3HePK4nce-yZva70","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"fce0b31b-74c3-437f-a006-a23e0c51cee2","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=metahive","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"916b6ff1a6d910133de32745926befad3aa7e0a8_lout","baseUrl":"https://metahive.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://metahive.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"2048576000","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"fce0b31b-74c3-437f-a006-a23e0c51cee2","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6822f6da785d464e8d6df7397b634402","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}